Privacy Policy

This Privacy Policy explains how we collect, use and handle personal information when you use our website and fileplan services (“Services”). We may from time to time revise this Privacy Policy and will post the most current version on our website.

What personal information we collect and why

We collect the personal information required for us to provide you with the Services and to communicate with you and your organization. This includes your name, address and other contact information reasonably required to ensure we are communicating with the correct person. Credit card details you provide for payment purpose are transmitted using secure SSL link and such details are collected solely for payment processing. We do not normally collect “Sensitive Information” as deemed by the Privacy Act of Australia.

With whom we may share your personal information

We may engage certain trusted third parties to carry out tasks and provide services including but not limited to subscription and payment management, hosting and maintenance of data and direct marketing services. We may share your personal information with these trusted third parties only to the extent necessary for them to carry out the tasks or provide services required and in compliance with this Privacy Policy.


We use cookies to deliver the Services. A cookie is a small amount of data which may include an anonymous unique identifier that is sent to your browser and stored on your computer’s hard drive. We do not use cookies to collect personal information.  

Storage, security and retention of your personal information

Your personal information you provided is stored in electronic format only on servers in controlled environment with limited access located in Australia. We take precautions and reasonable measures to protect the security and integrity of this information but we cannot guarantee its absolute security. We will retain your personal information while you have an ongoing subscription. On termination of the Service, we will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.  

How we may use your personal information 

Your personal information collected is used to enable us to provide you with the Services, to communicate with you and to manage your subscription or when required by law. We may also use your personal information to send you marketing information or promotional materials which you may choose to unsubscribe if you do not wish to receive such information or materials. We will not sell or rent your personal information to any third parties nor share it with any third parties for their own marketing purposes.

How you may update your personal information

If your personal information changes, you may contact us via email to for us to update our records. For current users of the Services, you may update your personal information using the Account option available within the Services.   

Contact for more information

You can contact us via email if you have questions or need more information about our Privacy Policy.