The vast majority of business leaders view customer experience as the key differentiator for their business. In fact, Gartner estimates that 89% of businesses will compete primarily on customer experience by 2017.
How content management shapes your customer experience
Enablement is the key to happier, more productive teams
Business hours are precious. Making the most of them is critical When poor tools, organisational obstacles and convoluted processes frustrate employees, time is lost and productivity suffers. And that's a problem no amount of after-work pizzas, break-room foosball or high-tech nap-pods will be able to fix.
Is email management the elephant in your (board)room?
Business email has evolved. The HTML styled missives you receive today bear little resemblence to the first QWERTYUIOP punched out by Ray Tomlinson in 1971. While the look and underlying technology have changed enormously over the last 40-odd years, most significant has been the change in the role of email in business.
fileplan earns Finances Online Verified Quality Seal
Why 'inbox zero' is only half the answer to better email management
Managing email takes time. More than two hours of every working day for most of us according to recent studies. The time saving tips that work for some, may be a drag for others, but most important is finding the email management practices that keep the whole business operating productively, both today and into the future.
How to create a file plan
So you know what a file plan is and why having one makes sense...but where to start? Defining how your organisation stores and manages its documents needn't be a mammoth task, in fact simplicity will serve you well.
Just what is a file plan anyway?
You know what it's like....you've been saving your product documentation and sales collateral in the Marketing folder on the company file server for years before discovering that the Engineering team have their own Marketing folder with the same kind of stuff! Not to mention what Support has duplicated in their own team folders.
Why file sync & document management are not the same
File sync services like Dropbox and One Drive are widely used for managing personal files and folders. They’re cheap (or free!) and simple to use and so have become the easy choice for businesses attempting to manage documents in the cloud. But effective document management involves more than just sharing files with other uses and devices.
Poor document management costs dearly
Workers are wasting too much time trying to work with documents and it is costing businesses. Results from a global survey by IDC point to a disastrous burden being borne by businesses with inadequate document management solutions.*